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Resume

Work
Experience

March 2024 - April 2024

UX Researcher Intern

Led user research (10 interviews) to identify pain points and inform product improvements that increased user satisfaction by 15%. Identified competitive advantages and user needs through analysis, resulting in a 25% user engagement boost and implementation of 3 key design improvements.

2020 - 2023

UI/UX Designer

Spearheaded the design and development of impactful Minimum Viable Products (MVPs) using Agile methodologies. Implemented user-centered design through research, prototyping, and usability testing (Figma, Miro). This resulted in a 12% user engagement increase in 3 months, streamlined development processes (30% efficiency gain), and improved client satisfaction (20% reduction in project completion time).

2017 - 2020

Senior Tax Assistant

Managed high-volume tax refund processing (averaging 75 returns monthly) with a focus on accuracy and efficiency. Achieved a 35% reduction in erroneous refunds through data analysis and implemented project management to streamline workflow, resulting in consistent on-time delivery and the processing and disbursement of over $154 million in compliant tax refunds.

Education

2023 - 2024

Conestoga College | Graduate Certificate in Interactive Media Management: Interaction Design

My passion for design led me to pursue a Graduate Certificate in Human-Computer Interaction. During the course, I learned about UX research methodologies, usability testing, Lean UX and design thinking.

2007 - 2011

Dr. A. P. J. Abdul Kalam Technical University | Bachelor of Technology in Information Technology

I completed my Engineering in Information Technology, where I learned about programming, algorithms, and data structures and Human Computer Interaction. This background has helped me in understanding the technical aspects of design and collaborating with developers.

Skills
& Expertise


  • My skills and expertise include:


    UX Research


    Information Architecture


    Interaction Design


    Wireframing & Prototyping


    Usability Testing


    Visual Design


    Design Systems


    Responsive Design


    Design Thinking


    Agile Methodology


    Collaboration & Communication



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