Work
Experience
March 2024 - April 2024
UX Researcher Intern
Led user research (10 interviews) to identify pain points and inform product improvements that increased user satisfaction by 20%. Identified competitive advantages and user needs through analysis, resulting in a 25% user engagement boost and implementation of 3 key design improvements.
2020 - 2023
UI/UX Designer
Spearheaded the design and development of impactful Minimum Viable Products (MVPs) using Agile methodologies. Implemented user-centered design through research, prototyping, and usability testing (Figma, Miro). This resulted in a 12% user engagement increase in 3 months, streamlined development processes (30% efficiency gain), and improved client satisfaction (20% reduction in project completion time).
2017 - 2020
Senior Tax Assistant
Managed high-volume tax refund processing (averaging 75 returns monthly) with a focus on accuracy and efficiency. Achieved a 35% reduction in erroneous refunds through data analysis and implemented project management to streamline workflow, resulting in consistent on-time delivery and the processing and disbursement of over $154 million in compliant tax refunds.
Education
2023 - 2024
Conestoga College | Graduate Certificate in Interactive Media Management: Interaction Design
My passion for design led me to pursue a Graduate Certificate in Human-Computer Interaction. During the course, I learned about UX research methodologies, usability testing, Lean UX and design thinking.
2007 - 2011
Dr. A. P. J. Abdul Kalam Technical University | Bachelor of Technology in Information Technology
I completed my Engineering in Information Technology, where I learned about programming, algorithms, and data structures and Human Computer Interaction. This background has helped me in understanding the technical aspects of design and collaborating with developers.
Skills
& Expertise
- My skills and expertise include:
UX Research
Information Architecture
Interaction Design
Wireframing & Prototyping
Usability Testing
Visual Design
Design Systems
Responsive Design
Design Thinking
Agile Methodology
Collaboration & Communication